SAME DAY DELIVERY IN BEIRUT

☎️ +961-70898440 (Mon. to Fri. from 10am to 6pm)

TERMS & CONDITIONS

TERMS & CONDITIONS

PERSONS UNDER THE AGE OF 18 SHOULD USE THIS WEBSITE ONLY WITH THE SUPERVISION OF AN ADULT. PAYMENT INFORMATION MUST BE PROVIDED BY OR WITH THE PERMISSION OF AN ADULT. IF GOODS ARE BEING ORDERED FROM OUTSIDE VITAMINE’S COUNTRY OF RESIDENCE, IMPORT DUTIES AND TAXES MAY BE INCURRED ONCE YOUR GOODS REACH THEIR DESTINATION. VITAMINE IS NOT RESPONSIBLE FOR THESE CHARGES AND WE UNDERTAKE TO MAKE NO CALCULATIONS OR ESTIMATES IN THIS REGARD. IF YOU ARE BUYING INTERNATIONALLY, YOU ARE ADVISED TO CONTACT YOUR LOCAL CUSTOMS AUTHORITIES FOR FURTHER DETAILS ON COSTS AND PROCEDURES. AS THE PURCHASER OF THE GOODS, YOU WILL ALSO BE THE IMPORTER OF RECORD AND AS SUCH SHOULD ENSURE THAT YOUR PURCHASE IS IN FULL COMPLIANCE WITH THE LAWS OF THE COUNTRY INTO WHICH THE GOODS ARE BEING IMPORTED. 

ALL CONTENT INCLUDED ON THE WEBSITE IS THE PROPERTY OF VITAMINE, OUR AFFILIATES OR OTHER RELEVANT THIRD PARTIES. BY CONTINUING TO USE THE WEBSITE YOU ACKNOWLEDGE THAT SUCH MATERIAL IS PROTECTED BY APPLICABLE INTERNATIONAL INTELLECTUAL PROPERTY LAWS.

IN ORDER TO PURCHASE GOODS ON THIS WEBSITE AND TO USE THE ENQUIRY FORM FACILITIES YOU ARE REQUIRED TO CREATE AN ACCOUNT WHICH WILL CONTAIN CERTAIN PERSONAL DETAILS AND PAYMENT INFORMATION WHICH MAY VARY BASED UPON YOUR USE OF THE WEBSITE AS WE MAY NOT REQUIRE PAYMENT INFORMATION UNTIL YOU WISH TO MAKE A PURCHASE. BY CONTINUING TO USE THIS WEBSITE YOU REPRESENT AND WARRANT THAT ALL INFORMATION YOU SUBMIT IS ACCURATE AND TRUTHFUL AS YOUR CREATION OF AN ACCOUNT IS FURTHER AFFIRMATION OF YOUR REPRESENTATION AND WARRANTY.

IT IS RECOMMENDED THAT YOU DO NOT SHARE YOUR ACCOUNT DETAILS, PARTICULARLY YOUR USERNAME AND PASSWORD.  VITAMINE ACCEPTS NO LIABILITY FOR ANY LOSSES OR DAMAGES INCURRED AS A RESULT OF YOUR ACCOUNT DETAILS BEING SHARED BY YOU.  IF YOU USE A SHARED COMPUTER, IT IS RECOMMENDED THAT YOU DO NOT SAVE YOUR ACCOUNT DETAILS IN YOUR INTERNET BROWSER.

IF YOU HAVE REASON TO BELIEVE THAT YOUR ACCOUNT DETAILS HAVE BEEN OBTAINED BY ANOTHER WITHOUT CONSENT, YOU SHOULD CONTACT VITAMINE IMMEDIATELY TO SUSPEND YOUR ACCOUNT AND CANCEL ANY UNAUTHORIZED PURCHASES THAT MAY BE PENDING.

VITAMINE RESERVES THE RIGHT TO CANCEL PURCHASES WITHOUT STATING REASONS, FOR ANY REASON PRIOR TO PROCESSING PAYMENT AND DISPATCH. IF PURCHASES ARE CANCELLED FOR ANY REASON PRIOR TO DISPATCH YOU WILL BE REFUNDED.

ALL PRICING INFORMATION ON THE WEBSITE IS CORRECT AT THE TIME OF GOING ONLINE. TONGORO RESERVES THE RIGHT TO CHANGE PRICES AND ALTER OR REMOVE ANY SPECIAL OFFERS FROM TIME TO TIME AND AS NECESSARY.  ALL PRICING INFORMATION IS REVIEWED AND UPDATED EVERY WORKING DAY.

BY PLACING AN ORDER WITH VITAMINE, YOU AUTOMATICALLY ACCEPT OUR TERMS & CONDITIONS.

 

SHIPPING FEES

  • FREE WORLDWIDE SHIPPING* ON ORDERS ABOVE $250
  • $25 FLAT RATE SHIPPING FEE FOR INTERNATIONAL ORDERS
  • $15 FLAT RATE SHIPPING FEE FOR ORDERS TO BAHRAIN, EGYPT, JORDAN, KUWAIT, OMAN, QATAR, SAUDI ARABIA, UNITED ARAB EMIRATES
  • $5 FLAT RATE SHIPPING FEE FOR ORDERS TO LEBANON

ALL ORDERS ARE FULFILLED THROUGH ARAMEX EXPRESS DELIVERY SERVICE. 

*EXCEPT ON EXCLUSIONS (PLEASE SEE BELOW). 

DELIVERY TIMES

PLEASE ALLOW UP TO 2 BUSINESS DAYS TO PROCESS YOUR ORDER

  • INTERNATIONAL: EXPECT YOUR ORDER TO BE DELIVERED WITHIN 7 BUSINESS DAYS FROM DATE OF PURCHASE (USUALLY 3 TO 4 BUSINESS DAYS). 
  • LEBANON: EXPECT YOUR ORDER TO BE DELIVERED WITHIN 3 BUSINESS DAYS FROM DATE OF PURCHASE (USUALLY 2 BUSINESS DAYS).
  • BEIRUT: SAME DAY DELIVERY 

 NOTE THAT ORDERS CONTAINING VINTAGE STORY ITEMS MAY TAKE UP TO 7 EXTRA DAYS TO PROCESS. 

PLEASE KEEP IN MIND THAT OUR DELIVERY TIMES SHOULD BE USED AS A GUIDE ONLY. VITAMINE CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARANCE DELAYS. 

CUSTOMS & DUTIES

 

EXCHANGE & REFUNDS

  • WE DO NOT ALLOW REFUNDS. ONLY EXCHANGES ARE ACCEPTED AT THIS TIME. 
  • IN THE UNLIKELY EVENT THAT YOU ARE NOT SATISFIED WITH THE PURCHASED PRODUCTS, KINDLY RETURN THEM WITHIN 2 DAYS FROM THE DATE OF PURCHASE. ITEMS MUST BE RETURNED UNWORN, UNWASHED,UNDAMAGED,UNUSED AND WITH ALL ORIGINAL TAGS
  • NO EXCHANGES OR REFUNDS ARE ACCEPTED ON VINTAGE STORY ITEMS, EVENING WEAR AND ITEMS ON SALE. 

PAYMENTS

  • VISA, MASTERCARD
  • CASH ON DELIVERY AVAILABLE FOR LEBANON ONLY. 

 

EXCLUSIONS

THE FOLLOWING COUNTRIES HAVE A FLAT SHIPPING RATE OF $50 PER ORDER:

Afghanistan, Albania, Andorra, Armenia, Belarus, Bulgaria, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Croatia, Estonia, Faroe Islands, French Guiana, French, Libya,  Polynesia, Georgia, Gibraltar, Greenland, Guyana, Iceland, Iraq, Japan, Kazakhstan, Kiribati, Kyrgyzstan, Latvia, Lithuania, Republic Of Macedonia, Republic of Moldova, Nauru, New Caledonia, Palestine, Papua New Guinea, Romania, Russia, Samoa, Slovakia, Slovenia, Solomon Islands, Somalia, Syria, Tajikistan, Tonga, Tuvalu, Ukraine, Vanuatu, Wallis And Futun, Yemen. 

 

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